This Sunlight Support Policy ("Support Policy") accompanies the Sunlight Subscription Terms of Service, available at https://www.sunlight.is/legal/terms or a successor URL (the "Agreement") entered into between you ("Customer") and Sunlight. Capitalized terms used in this Support Policy that are not defined herein have the meanings given to them in the Agreement.
Sunlight offers support services for the Service ("Support ") in accordance with the following terms:
Support is provided 24 hours per day, 7 days per week.
Customer may report errors or abnormal behavior of the Service (" Incidents") by contacting Sunlight in the Service via the Sunlight Messenger or email at firstname.lastname@example.org. Customer will provide information and cooperation to Sunlight as reasonably required for Sunlight to provide Support. This includes, without limitation, providing the following information to Sunlight regarding the Incident:
Sunlight’s Support personnel will assign a priority level ("Priority Level") to each Incident and seek to provide responses in accordance with the table below.